Thursday, January 17, 2013

Best Buy Troubles: A Venting Session!

Less than a year ago, hubby purchased me a brand new computer from Best Buy.  Almost immediately I started having weird "quirky" problems- like some of the keys not typing when I striked them, etc.  I use my computer all the time so taking it in for the "geek squad" protection- that we purchased for a somewhat pretty penny was put on the back burner.  It wasn't until a few weeks before Christmas that the issues got so bad that I decided to finally take the computer in.  When I took it in they said they would "check it out" and give me a call back.  A day or two later I get a call saying that my hard drive was failing.  Um... what? On a brand new computer? I was a bit annoyed to say the least.  The geek squad people said that they would replace the hard drive for free since it was under the manufacturer warranty and asked me if I wanted them to "back it up" to which I agreed.  They then explained that it was going to cost about $100 dollars. Excuse me? I have already purchased the protection so why do I need to spend more money!? Anyways-- all this to say they "let me" buy an adapter and told me I could back it up on my own but all that could be backed up (by both them or me) was pictures and docs.... okay great, now I have to find the product codes, etc for Microsoft Office, and other programs that I had installed. After spending about $50 dollars vs the $100 they were offering I brought the "like new" laptop home with a brand new hard drive. 
I was excited to have the problems behind me and move on.  Not the case.  I am now more frustrated than ever-- all of the things that came on the computer were no longer there.  The Microsoft photo editing program that came on the computer is gone.  There is now nothing but paint (even to merely crop a photo).  The touch pad settings are gone-- I can no longer use the option to scroll on the touch pad- plus its so sensitive right now  that my hand is always touching it as I'm typing and I end up typing in the middle of another sentence I had started wherever the cursor was left (and the program I previously used to change these settings... I can't find them anywhere!)
Anyways- all of this to say, I am extremely frustrated with Best Buy. I am frustrated that they didn't truly "fix" my computer but made me more irritated than before.  There is nothing on my computer - no pictures, or anything so therefore I have avoided getting on it to blog or do anything else for that matter.  I'm off to begin backing up my pictures on my own and probably call Best Buy customer service demanding they do something to help me out.  
In other news, life is good :) I'll promise to blog about something worthwhile in the next day or so.  Is it too late to finally post my January Goals? I mean, I have them written down but just haven't blogged about them yet.  
Okay, off to work on this crazy computer and get it back to the way I "like" it. {sorry for the lack of pictures!}

Thanks for listening ha! 


  1. I hate dealing with crappy customer service and I know how frustrating it can be. I'm sorry. I don't think it's to late to post your January goals!

  2. That would be super frustrating! I would definitely call and complain. When I got my new laptop I had the same problem with a sensitive touch pad and it drove me NUTS, so much so that I refused to use my new laptop for quite a while. I've gotten used to it for the most part, but it still happens on occasion. Hope you can get things back to the way they were!

  3. If Best Buy won't do anything then I would try calling the manufacturer. Go above their heads. It's worth a shot! Then buy a Mac! Haha

  4. Yikes, how frustrating! My parent's just bought a new desktop from Best Buy. Dad was so excited about the Geek Squad Guarantee. I'm totally NOT telling him about this. It might just cause him to have a minor freak out. You just got to know my dad!


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